Update on your Crystal Run Health Plans coverage

The New York Department of Financial Services has approved a wind-down plan for Crystal Run Health plans. We want to give you some details about what that means. Crystal Run Health Plans no longer offers policies to new individuals or groups and will not renew any policies for calendar year 2020. We will continue to renew group policies that are effective in 2019. Of course, we will honor all existing health insurance policies throughout their remaining terms, including group policies that continue into 2020. We will stand behind all medically necessary claims for covered services you receive during that time. We thank you for allowing us to serve you over the past four years. Providing you the attention and help you need will continue to be our focus throughout this process.

Medicaid and Essential Plan members have had their coverage transitioned effective September 1, 2019 to Healthfirst if they did not select a different health plan by August 15, 2019. If you have any questions regarding your Medicaid or Essential Plan coverage for September 1st or later call Healthfirst at 1-866-463-6743 or 1-888-542-3821 (TTY) Monday through Friday from 8:00 am to 6:00 pm or log in to New York State of Health at nystateofhealth.ny.gov.

If you have any questions please get in touch—either by calling us at 844-638-6506, emailing us at info@CrystalRunHP.com. As has been true ever since we launched almost four years ago, we want to help.